Emerging business models

Launch a new service offering and fuel growth with the “as-a-Service” model.

High performance companies are shifting to the “everything-as-a-service” (XaaS) model. This new industrial revolution offers larger operating profits while aligning companies with customer expectations.

“Transitioning from products to services to fuel growth”

Consumer and industrial products companies are facing greater competition and products are increasingly being commoditized leading to price erosion and margin pressure. As a result, they are struggling to maintain growth and operating profit expectations through traditional product revenues alone. Companies that expand their offering to include value-added services are able to achieve higher operating profits, competitive differentiation and greater customer centricity.

Kickstart your new business models through a marketplace

Generate new revenue streams

Increase sales through a digital channel
Capture commissions on partner revenues
Build recurring revenues with customers and partners
Start identifying new opportunities through customer requests monitoring
Identify service offerings that deserve to be expanded

Build on your community of providers and customers

Transform offline customers into an online community
Increase customer GMV by channeling them onto your platform
Strengthen repeat business with always available service offerings
Improve customer and partner engagement through a digital portal
Centralize and automate communications on your marketplace

Efficiently operate your new business opportunity

Supervise vendor behavior on the fly
Automate vendor vetting and validation workflows
Improve cashflow by automating payment flows from customers to third-party vendors
Quickly identify high performance vendors and exclude those that aren’t delivering on customer expectations
Access realtime customer satisfaction through global and specific KPIs

Test & learn with an MVP

Launch your marketplace in less than 3 months
Start exploring your new service offering nimbly
A future proof approach that scales infinitely
Onboard your teams and third parties seamlessly
Fully integrated into your IT or as a standalone platform

Target new markets locally and abroad

Deploy service offerings progressively as your operational capacity increases
Target specific locations as your catchment area expands
Scale rapidly and internationally with multicultural capabilities
Onboard new vendors everywhere to complete your service coverage
Minimize overheads through fully automated sales and purchasing workflows

Apply platform economics to your industry

Transition to the XaaS model efficiently
Differentiate your offer in the way it is served and consumed
Switch to value based revenues that deliver on customer expectations
Turn to recurring revenues and long term customer relations
Remove growth limits by building on third party vendor networks

Contact a marketplace specialist Check out our Marketplace Masterclass

A complete feature set designed for XaaS marketplaces

By basing their value proposition on “outcome for the customer”, companies enable the three components of XaaS; Engage, Monitor, Improve.

Engagement is ability for the company to be deeply connected to service or product usage during the customer lifecycle.
Monitoring the relationship is a consequence of continuous engagement. It enables the company to maintain customer satisfaction and to identify new needs as they arise.
Improvement is possible as a result of the constant connection to customers. It enables companies to improve and adapt their offer rapidly and continuously.

Service marketplaces are the most efficient path for companies to adopt the XaaS model. Deploying a marketplace can be highly verticalized at first, enabling a test & learn philosophy through an initial MVP launch. As opportunities are assessed and confirmed, companies can then scale their offering across other verticals and markets rapidly and cost efficiently.

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