Why Should You Build a Service Marketplace in Insurance?

In the Insurance sector, where personalized service and customer engagement are key, the shift towards a service marketplace is vital. The industry is intrinsically service-oriented and data rich, with a focus on providing assistance and support to customers in the occurrence of an incident. Prevention, and risk mitigating services, such as home security and telesurveillance can complement traditional assistance response services. A service marketplace caters to these needs by offering a digital platform that enhances customer interaction and the delivery of such services.

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    Expanding Your Service Range and revenue streams

    Enhance your service offerings to cover a wider spectrum of customer needs, from home services and vehicle checkup to emergency assistance, without the need to expand your physical infrastructure or staff.

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    Providing a Seamless Customer Experience

    Customers find unparalleled convenience and reliability in the marketplace. The easy access to a wide range of insurance services and assistance ensures that every interaction is smooth, satisfying, and aligned with their expectations.

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    Increasing Customer Engagement

    Utilize your platform to deepen customer relationships and attract new clientele. Use the marketplace as a means to introduce and promote additional services, thereby increasing brand loyalty and customer retention.

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    Streamline your operations

    Through automation and a customer self-care approach, your marketplace can reduce and significantly accelerate the administrative hurdle borne by traditional and manual claim management processes.


How a Service Marketplace Works in Insurance

In the B2C insurance sector, a service marketplace serves as a digital conduit connecting customers with a comprehensive and contextualized suite of insurance-linked services. This platform simplifies the process of claims filing and management, as well as the orchestration of emergency services, providing customers with a one-stop solution for all their needs. For insurance providers, it streamlines customer interactions, enhances service delivery, and offers insights through data analytics for continuous improvement.

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Operator Experience

The platform streamlines operational processes, reduces administrative burdens, and enables real-time customer engagement. Operators gain valuable insights from customer interactions and data analytics, which are instrumental in refining service offerings, enhancing customer satisfaction, and identifying new market opportunities.
This digital marketplace thus becomes a central hub for orchestrating and elevating the entire customer service experience in the insurance sector.

Customer Experience

Offer a streamlined and user-friendly digital platform that allows customers to easily navigate and access various insurance services. Enable customers to effortlessly manage their policies, file claims, and seek assistance, using key parameters such as service type, urgency, and specific customer needs.

Provider Experience

For service providers, the marketplace opens up broader avenues for business growth. The ability to offer services directly to customers, receive feedback, and adjust offerings accordingly, allows providers to fine-tune their services and enhance their market presence.

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  • Qianying Liu

    scnd has been an indefectible partner in showing us the way to commercial and operational success through each stage of the development of our Engineering Services Marketplace.

    Qianying Liu

    Team Leader at Siemens Energy

  • Lionel Cardoza

    I rate scnd 10/10. I appreciate that they recommend native solutions to limit the developments

    Lionel Cardoza

    Senior Product Manager at Tide


Are you ready to create your service marketplace with us and save time and resources.



Are you ready to create your service marketplace with us and save time and resources.