Discover the marketplace features to book services online
Boost sales and delight your customers with the ease at which they can book services on your marketplace.
Increase conversation rates and customer satisfaction with our super friendly booking engine.
Customers are assured that the services they book are indeed available at the time they selected.
Found the perfect provider but not the right service? Just make a quote request to get personalized services.
Payments are swift and funds are escrowed until the service has been successfully completed.
Manage inflows and outflows of funds securely and easily worldwide.
A front-end specifically designed to discover and book services online.
Life’s easy for customers as they make bookings, reschedule appointments and chat with providers.
Customers and vendors can chat swiftly while on the move and share images and files as needed.
Don’t have the time to go looking for the perfect provider or service? Just publish a request for proposals and watch the offers stream in!
Build long lasting relationships by driving new revenues to your vendors.
Joining your marketplace is fast, efficient and rewarding for vendors as they gain a new sales channel.
Identify good actors from the rest through automated identity verification and validation workflows.
Discover, distinguish and easily interact with vendors through our Vendor Management System.
Vendors build their reputation through customer reviews which are be displayed on each vendor profile page.
Vendors are scored through response times, profile completion, success rates, availability reliability, sales performance and numerous other indicators.
Pay your vendors as fast as they complete jobs for their clients.
Effortlessly ensure financial compliance worldwide through fully automated and country specific KYC tools.
Build connections between customers and vendors that transform seamlessly into transactions.
Always suggest the best vendors for your customers, whether when displaying search results or when suggesting vendors in RFPs.
Get customers talking to vendors through a complete messaging suite.
Your marketplace becomes the place to shine for many vendors that don’t have their own websites.
Customer scoring is almost commonplace and helps vendors direct their efforts. What’s your Uber customer score?
Vendors feel right at home with KPIs specifically adapted to the service industry, average service durations, response times, turnaround times…
Your marketplace is perfectly adapted to all vendor profiles, including SMEs who may be less familiar with selling their services online.
Vendors may act as individuals (single accounts) or within teams, where each member may have different responsibilities (service catalogue, price setting, accepting requests, customer success…).
Ensure customer & vendor confidence to drive user onboarding and transactions.
Automated validation workflows enable the expedient vetting of users and offers, while lowering the workload on operators.
Fully automated identity verification checks align your marketplace features with KYB/KYC requirements worldwide and help maintain the highest levels of security.
Funds are escrowed before services are rendered, thereby securing vendor payments but also entitling customers to full refunds if ever necessary.
Vendors, and whenever appropriate customers, build their online reputation as transactions and interactions occur on your marketplace.
Disagreements may occur between vendors and customers. In this case mediation tools enable them to possibly review payment amounts or service scope, and to request operator intervention.
Second offers wide ranging supervision tools and flags notable events to facilitate discovery and identification of issues.
Second incorporates data privacy at its heart, empowering users to view, modify and delete personal information autonomously, and thereby aligning the marketplace features with regulatory requirements around the world.
Managing and supervising your community is a breeze with the Second Operator Dashboard.
Create teams on the fly and give them access only to the tools they actually need.
Follow real-time customer with vendor communications and interject whenever necessary.
KPIs are contextualized to the service industry and are followed up by email notifications so you keep up to date regarding marketplace performance and events.
Supervise communications between customers and vendors, manage disputes and dispatch funds accordingly.
The operator dashboard offers full configuration and customization of the marketplace on the fly as opportunities and new needs arise.
Although payment flows are fully automated, supervisory tools enable granular supervision and moderation of inflows and outflows.
Second offers multiple configurable business model solutions as a native marketplace feature.
Capture a percentage of the business volume generated on your marketplace.
Charge a flat fee for each purchase and / or sale.
Grant a subscription based access to your marketplace.
Charge fees to vendors, customers, or both, either as a percentage, a flat fee, or together with a subscription.
Offer user specific deals depending on sales volumes or other negotiated conditions.
Seamlessly extend your offer to customers across more than 90 countries.
Imperial or metric measurements, localized date and time formats, Second adapts to the customs of each user natively.
All convertible currencies are supported, enable cross border transactions for every user.
As part of the native marketplace features, user content is automatically translated to each language you’ve configured, broadening the reach of each vendor internationally.
User time zones are automatically detected to ensure that bookings and appointments are clear to each party.
Vendor onboarding and KYB verifications adapt to each country to ensure the respect of regulatory requirements.
Launch your service marketplace with confidence
Benefit from the entire marketplace features scope required to successfully launch and operate a marketplace internationally. Capable of deep customization and easily integrated with third party systems, Second is the gateway to selling services online.