Booking engine

Increase conversation rates and customer satisfaction with our super friendly booking engine.

Up to date availabilities

Customers are assured that the services they book are indeed available at the time they selected.

Quote requests

Found the perfect provider but not the right service? Just make a quote request to get personalized services.

Safe & easy payments

Payments are swift and funds are escrowed until the service has been successfully completed.

Transactions supervision

Manage inflows and outflows of funds securely and easily worldwide.

Awesome frontend

A front-end specifically designed to discover and book services online.

Manage bookings

Life’s easy for customers as they make bookings, reschedule appointments and chat with providers.

Easy messaging

Customers and vendors can chat swiftly while on the move and share images and files as needed.

RFPs

Don’t have the time to go looking for the perfect provider or service? Just publish a request for proposals and watch the offers stream in!

Onboarding

Joining your marketplace is fast, efficient and rewarding for vendors as they gain a new sales channel.

Vetting

Identify good actors from the rest through automated identity verification and validation workflows.

Manage vendors

Discover, distinguish and easily interact with vendors through our Vendor Management System.

Vendor reputation

Vendors build their reputation through customer reviews which are be displayed on each vendor profile page.

Vendor scoring

Vendors are scored through response times, profile completion, success rates, availability reliability, sales performance and numerous other indicators.

Daily payouts

Pay your vendors as fast as they complete jobs for their clients.

Compliance ready

Effortlessly ensure financial compliance worldwide through fully automated and country specific KYC tools.

Ranking & matching

Always suggest the best vendors for your customers, whether when displaying search results or when suggesting vendors in RFPs.

Messaging

Get customers talking to vendors through a complete messaging suite.

Vendor shop

Your marketplace becomes the place to shine for many vendors that don’t have their own websites.

Customer reputation

Customer scoring is almost commonplace and helps vendors direct their efforts. What’s your Uber customer score?

KPIs

Vendors feel right at home with KPIs specifically adapted to the service industry, average service durations, response times, turnaround times…

SME friendly

Your marketplace is perfectly adapted to all vendor profiles, including SMEs who may be less familiar with selling their services online.

Vendor teams

Vendors may act as individuals (single accounts) or within teams, where each member may have different responsibilities (service catalogue, price setting, accepting requests, customer success…).

Validation workflows

Automated validation workflows enable the expedient vetting of users and offers, while lowering the workload on operators.

Identity verification

Fully automated identity verification checks align your marketplace features with KYB/KYC requirements worldwide and help maintain the highest levels of security.

Payments escrowing

Funds are escrowed before services are rendered, thereby securing vendor payments but also entitling customers to full refunds if ever necessary.

Online reputation

Vendors, and whenever appropriate customers, build their online reputation as transactions and interactions occur on your marketplace.

Mediation tools

Disagreements may occur between vendors and customers. In this case mediation tools enable them to possibly review payment amounts or service scope, and to request operator intervention.

Supervise everything

Second offers wide ranging supervision tools and flags notable events to facilitate discovery and identification of issues.

Privacy minded

Second incorporates data privacy at its heart, empowering users to view, modify and delete personal information autonomously, and thereby aligning the marketplace features with regulatory requirements around the world.

Team management

Create teams on the fly and give them access only to the tools they actually need.

Inbuilt communications

Follow real-time customer with vendor communications and interject whenever necessary.

KPIs & alerting

KPIs are contextualized to the service industry and are followed up by email notifications so you keep up to date regarding marketplace performance and events.

Community management

Supervise communications between customers and vendors, manage disputes and dispatch funds accordingly.

Total configuration

The operator dashboard offers full configuration and customization of the marketplace on the fly as opportunities and new needs arise.

Transactions supervision

Although payment flows are fully automated, supervisory tools enable granular supervision and moderation of inflows and outflows.

Variable commissions

Capture a percentage of the business volume generated on your marketplace.

Fixed commissions

Charge a flat fee for each purchase and / or sale.

Subscriptions

Grant a subscription based access to your marketplace.

Mix & match

Charge fees to vendors, customers, or both, either as a percentage, a flat fee, or together with a subscription.

Per user settings

Offer user specific deals depending on sales volumes or other negotiated conditions.

Beyond multilingual, multicultural

Imperial or metric measurements, localized date and time formats, Second adapts to the customs of each user natively.

Unlimited currencies

All convertible currencies are supported, enable cross border transactions for every user.

Auto-translations

As part of the native marketplace features, user content is automatically translated to each language you’ve configured, broadening the reach of each vendor internationally.

Time zone management

User time zones are automatically detected to ensure that bookings and appointments are clear to each party. Vendor onboarding

Country specific KYB

Vendor onboarding and KYB verifications adapt to each country to ensure the respect of regulatory requirements.