B2C Marketplaces
E-commerce has become staggeringly big. Service e-commerce will be even bigger.
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The marketplace solution to sell services online
Build a service marketplace and connect your vendors and customers to scale infinitely.
Built from the ground up to enable the sale of services
Second is a complete marketplace solution to sell services online
Second for marketplace operators
Managing and supervising a marketplace has never been easier
The Second marketplace solution empowers operators to supervise, animate and encourage positive interactions between providers and customers.
Operations are streamlined in an environment where automation is king; invoicing, payment settlements, customer satisfaction reviews, vendor identity verifications and much more are all orchestrated seamlessly in the unified dashboard of our marketplace solution.
Team Management
Create teams on the fly and give them access only to the tools they actually need.
Inbuilt communications
Supervise customer-to-vendor communications
and participate whenever necessary.
KPIs & alerting
Gain insights specific to services and receive alerts at each milestone you cross.
Total configuration
Customize your marketplace on the fly as opportunities and new needs arise.
Transactions supervision
Manage inflows and outflows of funds securely and easily worldwide.
Second for service providers
Help service providers build awesome relations with customers
Service providers are clamoring for new channels through which to sell their services, yet service e-commerce is neither easily accessible nor do providers know how to market themselves appropriately.
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Ranking & matching
Rank the best vendors when displaying search results or when suggesting vendors in RFPs.
Messaging
Get customers talking to vendors through a complete messaging suite.
Vendor shop
Your marketplace becomes the place to shine for vendors that don’t have their own websites.
Vendor teams
Companies can manage teams and dispatch responsibilities accordingly.
SME friendly
Adapt to all vendor profiles, including SMEs less familiar with selling their services online.
Second for customers
Delight your customers with the ease at which they can book services online
Who hasn’t growled because they couldn’t reach, or find, a service provider for a job at home or in the office? Sifting through directories or asking friends and colleagues for recommendations isn’t always the most efficient way to find and book a service provider. Help companies and individuals find and book the right service, in the right place, and at the right time online, with the Second marketplace solution.
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Booking engine
Increase conversions and customer satisfaction
with an intuitive booking engine.
Up to date availabilities
Ensure that services booked by customers are indeed available at the time they selected.
Quote requests
Enable quote request to get personalized services on demand.
Safe & easy payments
Payments are swift and funds are escrowed until
successful service completion.
RFPs
No time to find the perfect provider? Just publish a RFP and watch the offers stream in!
Andrew, New Model Design & Innovation ManagerTeam Second has been very flexible and unbelievably reactive to our changing needs and strict requirements. They are also a pleasure to work with. From the first days of the project, they became team members more than just an external service provider.
Laura Scalvi, Product Owner at ItaliaonlineWe appreciate the work done together: good results, good application of agile methodology, good prioritization from both sides.
Lionel Cardoza, Senior Product Manager at TideI rate Second 10/10. I appreciate that they recommend native solutions to limit the developments.
Qianying Liu, Siemens EnergyIt’s been a pleasure working with Second. It’s a wonderful team! Everybody’s delightful, it’s just fantastic!
People are clear and honest. It’s like we’re working in the same company.
We are very grateful for being your customer, I want to see a long term collaboration.
The time has come to sell your services through an online marketplace
62b€
service e-commerce revenues globally in 2021
2/3
of B2B service buyers prefer digital self-service
+24%
growth in the sale of services online
Our marketplace solutions
By typology
By requirement
Service e-procurement
Better, faster, safer and now decentralized: how can procurement continue being the over-achiever?
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Service catalogue digitalization
The time has come for companies to sell their services online.
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Emerging business models
Launch a new service offering and fuel growth with the “as-a-Service” model.
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Marketplace network
Transform your business networks into a full-blown marketplace.
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Business & strategy guides
[Whitepaper] All in about marketplaces: definitions, categorizations, concrete examples from the a16z Marketplace 100 index…
Marketplaces specifically connects sellers and buyers, either it is to meet a good need or a service one. Although defining a service can become a challenge, we came up with several definitions and a deep dive into the differences between a marketplace selling goods and a marketplace offering services.
[Whitepaper] Understand how marketplaces generate revenues and deep dive into all business models available in the market
The road to success of a winning marketplace is to go with the right business model. Identifying how to pick the right model to generate revenues can be tricky because of all the possibilities in the market. Find out the business model that fits your growth strategy and have a look into some successful marketplaces’ examples.