Planting seeds, growing solutions: your after-sale ecosystems

People want more than just buying your products; they’re looking for solutions to the problems that arise after the purchase. Launch a service engagement platform in a few scnds to connect your partners with your customers and make them return.

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    Service quality

    ensure your customers buy a service from a trusted partner of your company and build a strong brand by giving your partners more credit.

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    Control the aftermarket sales channel

    take this opportunity to collect data and provide actionable insights.

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    Acquire a competitive advantage

    stand out from the crowd with a unique value proposition in the market.


Is your service management process looking like this?

Let’s break the headache: operating your service engagement platform would reduce your process to only 6 steps, in only a few scnds!

Providing advanced services to your customers puts you in the driver’s seat of your relationship and deepens their engagement.


NPS / Customer Satisfaction

Ever wonder why some brands have fanatic customer loyalty? It’s not by chance. Ignoring NPS or customer satisfaction means missing out on crucial feedback, leading to decreased loyalty and potential revenue loss.

With scnd, your customers have 24/7 access to buy services and maintenance. It’s our way of showing we’re always here for them, keeping them happy and engaged long after their purchase.

Increase Lead Generation

Is your sales funnel as full as it could be? With digital channels, businesses see a 55% increase in lead generation when they actively engage with their audience.

The world’s gone digital, and so have your customers’ expectations. By bringing your services online with scnd, you’re not just keeping up—you’re reaching out to new faces and places and turning clicks into connections.

Grow Aftermarket Sales

Think bonding through calls is enough for your customers? Think again. Gartner warns if we don’t make our after-sales services digital, we could lose 10% of our customers.

Imagine a world where your after-sales service is not just a cost center but one of the main profit drivers. From being reactive, you’re proactive: you anticipate the needs of your customers and fulfill them, becoming an essential partner in your customer’s success.

Increase Retention Rate

How many of your customers are one-and-done? Increasing customer retention rates by just 5% boosts profits by 25% to 95%.

Immediate digital access to services is critical; without it, customers will turn to providers who can meet their needs instantly.

Improve your SEO

Is your website lost in Google limbo? 75% of users never scroll past the first five search results. An online platform for service offerings aligns with how customers search and helps you stay ahead in search rankings with the new generative search engine.

Enhance your Customer Experience

Ever had a service so good you couldn’t wait to tell someone about it? A superior customer experience can lift revenue by up to 15% and customer satisfaction by 20%.

Making customer interactions straightforward is our goal. scnd is designed for ease and quick access, allowing customers to effortlessly find and use the services they need.

Get new Insights from Buyer

Do you truly know what drives your customers’ decisions? Companies that utilize customer insights outperform peers by 85% in sales growth and more than 25% in gross margin.

Centralizing services, even those offered by partners, on your platform means direct access to the data you need. Understand customer behaviors, preferences, and how your products are used across different regions.

Increase the Service Quality through your partner’s performance

Are your service partners enhancing your brand or dragging it down? Companies that actively monitor and improve partner performance see a 35% increase in customer satisfaction.

Control over the end-customer relationship through a service platform means you oversee partner performance. By allowing customer and partner direct interactions and reviews, you ensure top-notch service quality.

Differentiate yourself from your competitors

Why should customers choose you over the competition? Brands that effectively differentiate themselves see an average market share increase of 15%.

Use technology to set your services apart and create a unique brand experience that your customers will remember.

Decrease Time-To-Service Delivery

Time is money. Is your MTTR generating customer satisfaction or customer tension?
Let’s be honest: the shorter the time it takes to address system breakdowns, the better. Across many industries, the ideal MTTR score is less than 5 hours.

Using scnd, customers can schedule and pay for services in scnds, saving time and generating satisfaction.

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Want to see YOUR MARKETPLACE live?

Book a demo with a scnd expert in your industry.

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  • Qianying Liu

    scnd has been an indefectible partner in showing us the way to commercial and operational success through each stage of the development of our Engineering Services Marketplace.

    Qianying Liu

    Team Leader at Siemens Energy

  • Lionel Cardoza

    I rate scnd 10/10. I appreciate that they recommend native solutions to limit the developments

    Lionel Cardoza

    Senior Product Manager at Tide


Are you ready to create your service marketplace with us and save time and resources.



Are you ready to create your service marketplace with us and save time and resources.